While I have never found a lot of interest in Las Vegas personally, I think I may have found a compelling reason to go this year….Extreme CRM 2011. This is the year’s biggest and most comprehensive CRM-specific conference. What is even more exciting (depending upon your definition of “exciting”) is that I will be a …
Category Archive: Technology Leadership
Sep
22
Feb
28
State of CRM
Six years ago, Eric and I left Microsoft to start Summit Group Software. We knew that a key piece of our long term success resided in the incorporation of Microsoft Dynamics CRM. At the time, we were working with version 1.2. Any of you remember that version? No? Well you weren’t missing much. Yes it …
Feb
17
“Take it to the Cloud!â€
Let me paint you a picture: A consultant (let’s call him Bosh Behl..to protect the innocent) preparing to do a 4 hour workshop on Microsoft Dynamics CRM 2011 for a room full of his customers arrives early onsite to ensure that he can connect to his CRM Hyper-V environment. Before he left the office, it …
Apr
13
Methods and Strategies Used Implementing ERP Solutions
I correspond with a gentleman from a company called Software Advice from time to time.  His company recently did a survey on strategies used in implementing ERP solutions. This is a good blog article that highlights the different strategies available, and how many companies choose those strategies, along with their success ratings. It’s worth a look if …
Apr
07
Prioritize Prioritization
What would you do if time and money were not a consideration? Who cares?? I dare you to find one company for whom time and money are not a consideration. Even the largest companies with the deepest pockets have some sort of ownership or shareholders to which they are accountable for those little details like …
Feb
25
Why I Love Convergence
I woke up today and realized it is almost March. It has been an absolute whirlwind since the beginning of the year – with year-end of course, and a ton of great projects kicking off the year right. With spring — comes Convergence! Microsoft’s annual Microsoft Dynamics Customer Conference is held April 24-27, 2010 in …
Jul
14
Manage the Change to Realize the Investment
I received an e-mail recently regarding my last post. It suggested that the one missing component to ensure a solid return on technology investments was a focus on change management. I couldn’t agree more! Woodrow Wilson said “If you want to make enemies, try to change something.” In the past couple of months, I have …
May
03
Realizing the Value of CRM
Successfully implementing a new CRM strategy requires much more than just installing a new piece of software. It requires a balanced effort with equal focus on the systems, people, and processes. Companies who view a CRM strategy as simply purchasing new CRM software typically fail to realize the desired value or return on their investment. …
Apr
29
Driving IT Value in a Down Economy
Oscar Wilde wrote, “The cynic knows the price of everything and the value of nothing.â€Â Unfortunately, current global economic conditions make it too easy to fall into this way of thinking. Based on recent headlines, it seems that far too much attention is being placed on eliminating unnecessary jobs and far too little attention on …